Current turnaround time is posted on the the top of our website.
Each item is made to order unless otherwise noted. Your order will ship once the production time is complete. Delivery time after shipping will vary depending on location. We are not responsible for USPS delays or re-shipping charges for an order if the address is given incorrectly.
REFUNDS AND CANCELLATIONS
Custom Orders are made specifically for you, therefore changes/cancellations will only be accepted up to 2 hours after the order is placed.
In the instance that your order is incorrect or arrived to you damage please email us within 5 days of receiving your order. We also require that you send us photographs of the item that is incorrect/damage. Any emails sent after 5 days will not be fixed. A replacement will be sent out of after completion.
All sales are final and cannot be returned or exchanged.
We absolutely cannot accept returns for items that have been used. Please review your order carefully and be sure to ask any questions before ordering.
Local pick up is available if you would like to save on shipping costs. I am located in Fort Worth - Saginaw, TX. I will contact you through the email/phone number you provide at check out when your tumbler is available for pick up. You may pick up during operating hours. I am unable to meet or deliver at this time.
All items are completely handcrafted with real premium quality loose glitter and as with all handcrafted items slight imperfections can exist. These do not take away from the beauty and/or functionality however they do add character and that special charm that cannot be duplicated with items that have been mass produced. No two will ever be the same.
ANY OTHER QUESTIONS
There are many ways to reach me!
Please allow 24 hours for response.
I will make every attempt to be as responsive as possible, but multiple emails and messages will only delay my response time.