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PRODUCTION TIME
Current turnaround time is posted on the the top of our website.
Each item is made to order unless otherwise noted. Your order will ship once the production time is complete. Delivery time after shipping will vary depending on location. We are not responsible for USPS delays or re-shipping charges for an order if the address is given incorrectly.

 

REFUNDS AND CANCELLATIONS
Custom Orders are made specifically for you, therefore changes/cancellations will only be accepted up to 2 hours after the order is placed.

In the instance that your order is incorrect or arrived to you damage please email us within 5 days of receiving your order. We also require that you send us photographs of the item that is incorrect/damage. Any emails sent after 5 days will not be fixed. A replacement will be sent out of after completion.

 

All sales are final and cannot be returned or exchanged.
We absolutely cannot accept returns for items that have been used. Please review your order carefully and be sure to ask any questions before ordering. 

 

 

LOCAL PICK-UP
Local pick up is available if you would like to save on shipping costs. I am located in Fort Worth - Saginaw, TX. I will contact you through the email/phone number you provide at check out when your tumbler is available for pick up. You may pick up during operating hours. I am unable to meet or deliver at this time. 

 

*DISCLAIMER
All items are completely handcrafted with real premium quality loose glitter and as with all handcrafted items slight imperfections can exist. These do not take away from the beauty and/or functionality however they do add character and that special charm that cannot be duplicated with items that have been mass produced. No two will ever be the same.

 

ANY OTHER QUESTIONS
There are many ways to reach me!

-Contact Us Tab
-Facebook
-Email: pbandkcreations@gmail.com

Please allow 24 hours for response.
I will make every attempt to be as responsive as possible, but multiple emails and messages will only delay my response time.

FAQ

Frequently Asked Questions

What if I don't see what I want?


*Don’t like the color? The saying? The size?
*Have an idea for a cup but don’t see it?
*Want to see every color of glitter I have available?
*Want to mix brown, purple, and yellow together to see what it makes?

Just send me a message through the page or find me on facebook!
I LOVE CUSTOM ORDERS!
I will be more than happy to work something up for you!
Each tumbler is handmade by yours truly!
No two tumblers will be the same meaning they are unique to you!




Can I pick up if I am local?


ABSOLUTELY! If you would like to save the cost of shipping, you can chose pick up at checkout. After your tumbler is finished, I will email you and we can discuss pick up times. We are located in Northwest Fort Worth, close to Eagle Mountain Lake and Saginaw. Due to my time restrictions, I am no longer able to deliver tumblers.




How do I care for my tumbler?


When ordering a custom tumbler, there are special instructions that should be followed to ensure that your items lasts a lifetime.

All custom tumblers are sealed with food grade safe, FDA compliant epoxy that will produce a glass like finish, and should be treated as such. While it is coated and cured, dropping or mishandling can cause it to break.

Broken tumblers are not repairable!

Please remember that these tumblers are custom made, so there will be times that some imperfections are unavoidable.

All tumbler will receive a special care card for reference!
-HANDWASH ONLY -DO NOT SOAK -NOT DISHWASHER SAFE -NOT MICROWAVE SAFE -AVOID EXTREME TEMPS -AVOID HARSH CHEMICALS




Do you have other style of tumblers that are not listed?


There are a few options of tumbler sizes that I have readily available and those options are available for each listing. I also have styles that are not "best sellers" that are in stock that I can use as well. I can always order different sizes, but please note that it will increase the turn around time and cost may vary. If you'd like to see ofther sizes and styles just message me on the page or find me on facebook and I would love to go over different options with you. Once you decide on a style, I will create a custom listing specifically for you!




I've ordered my tumbler, now what?


Once I receive the order, I will contact you, by email, within 48 hours to go over all of the specifics (colors, style, decals, etc.) to ensure we have the same "vision."
Once approved, no changes can be made!

After it is approved I will begin the tumbler.
If I have multiple orders, I will begin tumblers in which they are received!

My current turn around time can be found at the top of this page or on facebook.
If you need a rush order please add on the rush order option. *Please note- Tumblers need a minimum of 1 week for completion. I can not get them out any earlier than that.
During the process, I will keep you updated on the status, and changes in completion time.

I will make my best attempt to keep my promised completion time, but, as life has it, you can not predict the future! If I am behind, I will let you know immediately!





 

©2019 by PB&K Creations

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